Jennifer is the firm’s Operations Manager for the consumer and commercial collections department. She has over 15 years of experience overseeing a broad spectrum of collections work (from pre-litigation to post-judgment) in multiple consumer and commercial industries, giving her a strong understanding of client business practices, needs, and expectations.
Jennifer is primarily responsible for managing our team of paralegals and legal assistants to ensure our collection services are provided in a responsive, efficient, and high quality manner. She and our collection attorneys meet regularly to coordinate work flow and to improve performance which enables our firm to achieve and exceed client expectations. She also works directly with Matthew Quall to monitor and maintain full compliance with federal and state Fair Debt Collection Practices Acts.